CITIC Securities Company Limited (hereinafter referred to as “CITIC Securities” or the “Company”) is committed to providing employees with a fair, efficient and equitable mechanism for handling their work-related grievances.

Employees are encouraged to discuss and resolve issues with their immediate reporting supervisor in an open, honest and constructive manner. If the issue is not resolved or if the immediate reporting supervisor is the subject of the grievance, the employee may follow the procedures for filing a grievance to the respective line management department and management layer. These procedures are designed to provide a smooth channel for employees to file grievances and to ensure that grievances are handled fairly and effectively. This policy applies to CITIC Securities and its subsidiaries.

I. Employees may file a grievance for problems and confusion encountered at work, including but not limited to:

·  Unfair treatment at work;

·  In the area of accountability and punishment, the problem is considered unresolved or mishandled;

·  Harassment or personal abuse by others in the workplace;

·  Having or finding practices in the course of their work that violate company rules and regulations or violate social ethics. 

II. Complaint procedures

Any employee filing a grievance must identify oneself and provide an explanation and supporting materials on paper.

If the Department that receives the grievance judges that the matter should be investigated, the receiving department will organize interviews with relevant persons in order to fully understand the situation, as well as retrieve relevant written materials to assist in the investigation according to the actual situation.

During the investigation and verification process, the investigator shall always maintain an independent, objective and impartial attitude and determine responsibility based on the information obtained during the interview and material perusal process.

In general, the complaint receiving department provides feedback to the complainant on the results of the investigation and verification within twenty working days from the date of receipt of the complaint. 

III. Confidentiality

Each person involved in the investigation of a complaint must maintain the confidentiality of the details of the complaint and the persons involved in the investigation.

In certain circumstances, employees may not feel comfortable identifying themselves, in this case, please see the Whistleblowing Policy for details of anonymous reporting channels.

IV. No retaliation or victimization

All grievances will be handled appropriately and no person involved in any grievance will be subject to retaliation or harm during or after the grievance process; employees who file a grievance in good faith should not be treated unfairly or intimidated.

V. Review

The Company will continue to optimize and improve this policy based on the actual situation.